Privacy Notice
Effective Date: October 30, 2026
This Privacy Notice explains how Whhshyrhg, operated by Domplex Hong Kong Limited, handles personal information in connection with our online store. It covers visits to our website, purchases, customer communications, and browsing within our Brew Essentials, Serve & Sip, and Countertop Details collections.
1. Personal Information We Handle
The information we process depends on how you interact with our store.
Details you submit directly
When placing an order, opening an account, or contacting customer support, you may supply your name, email address, telephone number, billing and delivery addresses, and information relevant to your inquiry.
Payment and transaction details
Payments are handled through payment providers using encrypted systems and applicable payment security standards. We may receive transaction confirmations, payment status information, and limited payment identifiers. We do not retain complete card numbers or card security codes on our own servers.
Device and browsing information
Our website and its service providers may collect information automatically through cookies, pixels, and related technologies. This can include your IP address, browser and operating system, device identifiers, pages viewed, navigation activity, and interactions with products or advertisements.
2. Purposes for Processing Information
We use personal information to support the following activities:
- Completing purchases: Accepting payments, preparing orders, arranging delivery, and communicating transaction or shipment updates.
- Providing assistance: Answering questions, reviewing product concerns, and handling eligible after-sales requests.
- Improving the store: Understanding browsing patterns and assessing website functionality, product selection, and the shopping experience.
- Sending communications: Delivering essential service messages and, where you have opted in, promotional emails about products and store news.
- Protecting our business and customers: Detecting suspicious transactions, preventing misuse, and maintaining website security.
Where applicable law requires a legal basis for processing, we rely on the performance of a contract, legal obligations, legitimate interests, or your consent, as appropriate. Consent may be withdrawn without affecting processing lawfully carried out before withdrawal.
3. Safeguards for Customer Information
We apply reasonable technical and organizational measures intended to reduce the risk of unauthorized access, loss, misuse, or disclosure.
These measures include encrypted website connections using SSL/TLS technology, access restrictions for personnel with a business need, and payment processing through providers subject to applicable PCI-DSS requirements.
No website, storage system, or transmission method can provide absolute security. We therefore cannot guarantee that personal information will remain secure in every circumstance.
4. Service Providers and Marketing Partners
We do not rent personal information or sell it for monetary compensation. Information may nevertheless be disclosed to providers supporting our store, including website hosting, payment processing, delivery, customer support, analytics, and advertising services.
Depending on the services enabled, advertising and analytics partners may receive device identifiers, browsing events, purchase events, and related information to measure campaigns, attribute purchases, understand store performance, and deliver relevant advertisements.
These services may include:
- AppLovin (Axon): Advertising delivery, campaign measurement, and attribution. For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.
- Meta Platforms: Advertising, social media integrations, and marketing measurement. See the Meta Privacy Policy.
- Google: Website analytics, traffic measurement, and search or advertising services. See the Google Privacy Policy.
These providers may process information under their own privacy policies, depending on their role and the service involved.
5. Cookies and Your Choices
Cookies and similar technologies help us operate the store and understand how it is used. Their purposes may include:
- Remembering cart contents and supporting checkout.
- Retaining selected preferences.
- Measuring traffic and website performance through Shopify and other analytics services.
- Supporting product recommendations, advertising attribution, and personalized marketing, including through AppLovin.
Where consent is required, nonessential technologies are used subject to that consent.
You can adjust cookie preferences through any privacy controls offered on our website and through your browser settings. Blocking certain cookies may affect cart functionality, checkout, or other store features.
6. Information About Children
Our store is intended for adult shoppers. We do not knowingly collect personal information from children younger than 13.
If you believe a child under 13 has provided information to us, please email support@whhshyrhg.com. Upon becoming aware of such collection, we will take reasonable steps to delete the information as required by applicable law.
7. Browsing and Online Tracking Disclosures
You may browse our store without registering an account. Information needed to complete an order will be requested during checkout.
This Privacy Notice is intended to remain accessible through the website footer.
A browser’s “Do Not Track” setting should not be assumed to disable every cookie, pixel, or advertising integration. Third-party services may collect information about activity across websites or over time, subject to applicable consent requirements and privacy choices.
Where legally required, we honor recognized opt-out preference signals, including Global Privacy Control (GPC), as requests to opt out of applicable sales or sharing of personal information. GPC is distinct from the older DNT browser setting.
8. Rights for Individuals in the EEA
Where the General Data Protection Regulation applies, individuals in the European Economic Area may have rights to:
- Obtain access to personal information and information about its use.
- Correct inaccurate or incomplete records.
- Request deletion, subject to applicable exceptions.
- Restrict or object to certain processing.
- Receive eligible information in a portable format.
- Withdraw consent where processing relies on consent.
- Submit a complaint to the appropriate data protection authority.
Send requests to support@whhshyrhg.com. We may need to verify your identity before fulfilling certain requests and will respond within applicable legal deadlines.
9. California Privacy Choices
To the extent the CCPA/CPRA applies to our processing, California residents may request access to information about our collection, use, and disclosure practices, request deletion or correction, and exercise other applicable privacy rights.
Although we do not sell personal information for money, disclosures to advertising partners for personalized or cross-context behavioral advertising may constitute a “sale” or “sharing” under California law.
You may request an opt-out through applicable website privacy controls or by contacting support@whhshyrhg.com. We also honor recognized opt-out preference signals where required by law.
Eligible requests may be submitted through an authorized agent, subject to applicable verification requirements. We will not discriminate against you for exercising rights protected by applicable privacy law.
10. Security Incidents
If we identify a personal information breach, we will investigate, take appropriate containment and remediation measures, and assess our notification obligations.
Where notification is legally required, we will inform the relevant authorities and affected individuals within the applicable statutory deadlines. Notices may be delivered by email or another legally permitted method, with website announcements used where appropriate.
11. Promotional Email Preferences
Our marketing emails are intended to follow applicable commercial email rules, including CAN-SPAM requirements.
We use accurate sender information and subject lines, include required business contact details, and provide a clear unsubscribe method in promotional messages.
You may stop future marketing emails by following the unsubscribe instructions or contacting support@whhshyrhg.com. Requests will be honored within the legally required period. Essential order, delivery, and service messages may continue when necessary.
12. Retention and International Processing
Personal information is retained only for as long as reasonably necessary for the purposes described in this notice, including order management, legal recordkeeping, dispute resolution, and security.
Our service providers may process information outside your place of residence. Where applicable law requires safeguards for international transfers, we use appropriate protections.
13. Updates to This Notice
We may revise this notice to reflect changes in our services, information practices, or legal obligations. The effective date will identify the current version. Additional notice will be provided where required by law.
14. Contact and Business Information
For privacy questions or requests concerning your personal information, contact:
- Brand Name: Whhshyrhg
- Operating Company: Domplex Hong Kong Limited
- Business Address: Flat 4, 13/F, Block B1, Hang Wai Industrial Centre, 6 Kin Tai Street, Tuen Mun, Hong Kong
- Support Email: support@whhshyrhg.com
- Phone: +1 (765) 666-3595
The address above identifies our business location. For product returns, please contact customer support for the appropriate return instructions and destination.