Refund Policy
Effective Date: October 30, 2026
This policy explains how Whhshyrhg, operated by Domplex Hong Kong Limited, handles product concerns, replacement requests, and refunds for purchases from our Brew Essentials, Serve & Sip, and Countertop Details collections.
For assistance, email support@whhshyrhg.com with your order number and the email address entered at checkout.
1. Final Sales and Change-of-Mind Requests
Except where applicable law provides otherwise, purchases made through Whhshyrhg are final. We do not accept discretionary returns or exchanges because a customer changes their mind, prefers a different product, or no longer needs an item.
Our product claim process covers merchandise delivered with transit damage, a manufacturing defect, or an error resulting in an item different from the one ordered.
Nothing in this policy excludes, restricts, or replaces mandatory consumer rights, including any applicable cancellation rights or remedies for faulty or incorrectly supplied goods.
2. Reporting a Product Issue
Please examine your purchase after delivery. For claims under our store policy, notify us within seven (7) calendar days of receiving the package.
Send your request to support@whhshyrhg.com and include:
- Your order number and checkout email address.
- A description of the problem and the affected item.
- Clear photographs or a video showing the damage, suspected defect, or incorrect product.
Prompt reporting helps us assess the issue. The seven-day reporting period does not shorten any period for exercising rights provided by applicable law.
3. Assessment and Available Resolutions
Our support team evaluates each claim using the order details and supporting information supplied. We may request further information when reasonably necessary to understand the issue.
For an approved claim, the available resolution may include a replacement, a partial refund, or a full refund, depending on the circumstances and applicable consumer rights.
Where the law gives you a choice of remedy, that entitlement takes precedence over our discretionary claim process.
4. Receiving an Approved Refund
Approved refunds are credited to the payment method originally used for the purchase.
Please allow approximately 7–12 business days for the credit to appear, depending on your bank, card issuer, or payment provider. Any shorter refund deadline required by applicable law will take precedence.
If the refund has not appeared after this estimated period, contact your payment provider and email our support team for assistance.
5. Exchanges and Replacements
We do not provide routine exchanges for another color, size, style, or personal preference.
Under our store policy, replacements for damaged or defective merchandise require review and approval by customer support. Incorrectly supplied items are handled through the claim process described above.
These procedures do not limit replacement or other remedies required by law.
6. Return Approval and Shipping Instructions
Contact us before sending merchandise back. If a return is needed, our support team will provide written authorization and the relevant shipping instructions, including the return destination.
Do not send products to our company address unless we have specifically instructed you to do so in writing.
Packages sent without authorization may be refused. Unless applicable law requires otherwise, an unauthorized shipment does not establish eligibility for a refund, replacement, or store credit.
7. Contact Information
For questions about this policy or help with a product claim, contact:
- Brand Name: Whhshyrhg
- Support Email: support@whhshyrhg.com
- Phone: +1 (765) 666-3595
- Operating Company: Domplex Hong Kong Limited
- Business Address: Flat 4, 13/F, Block B1, Hang Wai Industrial Centre, 6 Kin Tai Street, Tuen Mun, Hong Kong
The business address above is not a designated return address. Please obtain the correct return destination from customer support before mailing any merchandise.